Pet insurance in Switzerland: New from 2026 directly with simpego

Quite simply: because you have been insured with us all along – even if you have had little direct contact with us until now.

Calingo has been responsible for customer service and claims processing up to now – from 2026, we will be handling this directly. For you, this means:

✅ Everything stays the same – you simply get a direct line to us.

And it’s personal too: from 2026, our pet team of vets and veterinary specialists will be there for you and your pet. 🐾💛

We are simpego – your insurer in the background, right from the start.

And now also your direct point of contact.

Simpego is a young, digital insurance company from Zurich with a clear mission: to make insurance simple, transparent and fair.

We combine modern technology with a strong service team – and focus on empathy instead of paragraphs, on plain language instead of small print.

🦩 What makes us special:

We are like a flock of flamingos – clever, attentive, well-coordinated and with a lot of heart.

Whether it’s paws, pedals or personal liability: we are there for you. Direct, uncomplicated and digital – just as it should be today.

Actually, nothing changes – because simpego was your insurer from the outset and therefore your official contractual partner.

Calingo was previously responsible for sales, customer service and claims processing – from 2026, we will be taking over these tasks directly at simpego.

This means that from 2026 onwards, you will be able to come directly to us – with greater proximity, shorter distances and an experienced pet team. This team consists of veterinarians and veterinary practice assistants who will take care of you and your pet with a wealth of expertise and compassion. And when it’s not about paws or fur, our insurance team is also there for your home or your car.

No – the content of your contract remains completely unchanged.

Benefits, coverage, terms and conditions, and duration remain the same.

You will simply receive updated documents with our simpego contact details so that you can reach us quickly and directly.

No – you don’t need to do anything.

Your insurance cover will continue seamlessly. Everything will continue as usual.

We’ll take care of the rest.

Not new – but with our contact details.

In the first week of January 2026, we will send you your contract documents with the updated information.

Your benefits and conditions will of course remain unchanged.

From 1 January 2026, our simpego Pet Team will be there for you.

A dedicated team of vets and veterinary specialists will take care of your needs – quickly, personally and with a heart for animals.

Conveniently online – with our digital claim form.

Click here to go directly to the service:

So that you don’t have to worry about who your contact person is and when, you can now use our online registration form for pet insurance:

In the background, we ensure that everything runs smoothly and without a hitch – regardless of whether the invoice is still being processed by Calingo or already by us. You don’t have to worry about a thing.

The date of your claim notification is decisive – i.e. when you submit your invoice to us.

But don’t worry: you can use our online form today – we will make sure that your invoice is forwarded to the right department.

No problem – our simpego Pet team is also there for you when it comes to cases from 2025.

We will clarify this for you in cooperation with Calingo – easily and without any additional effort on your part.

Simply get in touch with us during our contact hours: