When the vacation doesn't go as planned
Imagine you’re relaxing on a beach in Thailand when you receive a message: A storm has severely damaged your home in Switzerland. Or you’re in the south of France with your dog, and suddenly he’s feeling very ill. The vet recommends treatment—but that would mean cutting your vacation short. What do you do now?
The solution: personal assistance for all your trips
Our personal assistance service steps in when something goes wrong while you’re on the go—whether it’s a medical emergency, damage to your home, problems with your rental car, or a sick pet. We’ll arrange for return transportation, search and rescue, a replacement vehicle, and any other immediate measures—safely, hassle-free, and around the clock.
🧭 Who would benefit from personal assistance?
🏥 For Travelers with Foresight
In the event of a medical emergency, we’ll arrange for a doctor or hospital admission, repatriation, and care—quickly and reliably.
🐾 For animal lovers on the go
: If your dog or cat becomes ill or dies, we’ll cover your return travel expenses up to CHF 5,000.
🚗 For anyone traveling
by rental car: What about the excess for parking damage, theft, or an accident? We’ll cover up to CHF 3,000.
🆘 For adventurers who want
to play it safe in case of an accident or if they go missing: We cover search and rescue costs up to CHF 30,000.
🌍 For anyone who wants
to travel the world worry-free. Whether it’s a natural disaster or an urgent emergency at home—we’re here for you 24/7, anywhere in the world.
📋 Services at a Glance
🌍 Worldwide Emergency Assistance
- Valid 24/7, 365 days a year—up to CHF 100,000 in assistance benefits per incident and insured person
🆘 Emergency Response Plan
- Arranging Doctor and Hospital Admissions
- Medically Necessary Repatriation to Switzerland
- Visits to hospitalized patients (stays of 5 days or more)
- Search and rescue costs up to CHF 30,000.
🚗 Rental Car Protection
- Coverage of the excess up to CHF 3,000 in the event of damage or theft
- Applies worldwide to rented cars or motorcycles
🐾 Pet Emergencies
- Return travel expenses in the event of serious illness or death of a dog or cat, up to CHF 5,000
- Even if the designated caregiver is unavailable
🏡 Emergency at Home
- Return travel expenses up to CHF 5,000 if your home is severely damaged by fire, water, a storm, or a break-in and your presence is required
📄 Additional Assistance Services
- Repatriation in the Event of Death (including the transport of ashes or remains)
- Assistance and Coverage for Lost or Stolen Travel Documents
- Assistance in the event of strikes, terrorist attacks, pandemics, or natural disasters along the travel route
💡Note
The costs of medical or hospital treatment abroad can be insured under the separate “Worldwide Healing Costs” module
When Your Trip Falls Through: Why Trip Cancellation Insurance Is Worth Its Weight in Gold
Your safety net—not just for long trips, but also for spontaneous weekend getaways and day trips that require admission.
Find out more