From Veterinary Medicine to Auditing 🐾

The simpego Pet Team brings real-world experience from veterinary practices and day-to-day clinic operations. Since we’ve been managing pet insurance entirely in-house, we rely entirely on practical medical expertise when reviewing claims.

Let us introduce ourselves!

✨ We are professionals—veterinary practice assistants and veterinarians—with years of hands-on experience in small animal practices and clinics. ✨

That’s why we know exactly what veterinary care for your four-legged friend entails—not just in terms of the services listed on the bill, but also from the day-to-day reality of patient care. This practical experience helps us not only to review invoices but also to understand them in a medical context and assess them fairly.
After all, behind every invoice is an animal, a treatment, and often an emotional situation for you as a pet owner.

Who actually checks your vet bills? 🩺

Our team is made up of individuals with diverse backgrounds and areas of expertise—ranging from long-time TPA professionals to veterinarians. Together, we ensure that every invoice is reviewed with expertise, care, and a focus on what matters most.

Here is our team that receives and reviews your veterinary bills:

Natalija
Veterinarian
PET Team: Head of Pet Insurance

My pet is:
Mela, an 11-year-old female miniature wire-haired dachshund from the shelter with a huge personality and a love for tracking in the woods—and watermelon as a snack she’ll happily eat anytime.

Team Dog 🐶 / Team Cat 🐱
My heart belongs to both! Right now, my cat dander allergy is still a hurdle, but for the future, I definitely wouldn’t rule out one, two, or three… cats ā¤ļø

When I’m not working, you’ll find me:
On my patio among all my plants, or on hiking trails where I’m probably the person trying to pet every animal I come across, or out in nature dancing.

My favorite animal is:
Without a doubt: cows. I’m happy whenever one of them gets to enjoy a little pet from me.

The craziest thing my pet has ever done:
Challenging a Great Dane to a fight—and, as a miniature dachshund, being completely convinced that I had the upper hand.

My pet would describe me as:
My personal snack officer, who unfortunately thinks my career as a hunter is less important than a leisurely walk…

Coffee ā˜• or tea šŸµ?
Definitely coffee! My day doesn’t really start until after my first cup.

Deborah
Veterinary Practice Assistant (EFZ ), PET Team: Deputy Team Leader and Pet Insurance Specialist

My pet is:
Flynn, a small mixed-breed rescue dog from an animal shelter. He’s a Corgi-Terrier mix with a mind of his own and a lot of determination.

Team Dog 🐶 / Team Cat 🐱
I’m definitely on Team Dog 🐶

When I’m not working, you’ll find me:
Either out in the woods with Flynn or at the nearest cafƩ with a good book in hand.

My favorite animal is:
Cows have always fascinated me. I find the calm, positive aura these animals give off truly captivating. That’s why I enjoyed my internship year working with livestock all the more—surrounded by so many cute calves.🐮

The craziest thing my pet has ever done:
While we were stand-up paddleboarding in the middle of the lake, Flynn decided he didn’t feel like swimming anymore, so he jumped into the water without a second thought and pulled us back to shore.

My pet would describe me as:
A snack machine and chauffeur rolled into one.

Coffee ā˜• or tea šŸµ?
Definitely coffee. Without my two cups of coffee in the morning, I just can’t get going.

Elina
Veterinary Practice Assistant (EFZ), PET Team: Pet Insurance Clerk

My pet is:
Teddy the cat

Team Dog 🐶 / Team Cat 🐱
I can’t decide—so Team Both 😊

When I’m not working, you’ll find me:
At the gym.

My favorite animal is:
Actually, all animals are among my favorites.

The craziest thing my pet has ever done:
Teddy once brought a grass snake into the apartment.

My pet would describe me as:
Loving and caring.

Coffee ā˜• or tea šŸµ?
Definitely: TEAM COFFEE

Sarah
Veterinary Practice Assistant (EFZ), PET Team: Pet Insurance Clerk

My pets are:
Three chickens named Nelly, Emmi, and Marie, and a snake named Goldi.

Team Dog 🐶 / Team Cat 🐱
I’m on Team Dog.

When I’m not working, you’ll find me:
Most likely with my animals.

My favorite animal is:
The chinchilla.

The craziest thing my pet has ever done:
My chicken Nelly decided that fences are just for decoration.

My pet would describe me as:
The best feeder ever.

Coffee ā˜• or tea šŸµ?
I’ll go with the chai latte šŸ˜‰.

Vanessa
Veterinary Practice Assistant (EFZ), PET Team: Pet Insurance Clerk

My pet is:
I have five cats, four chickens, and two dogs.

Team Dog 🐶 / Team Cat 🐱
Definitely Team Dog, even though I have five cats.

When I’m not working, you’ll find me:
Outdoors in nature, in the mountains, by the lake, or at the dog sports field.

My favorite animal is:
The tiger.

The craziest thing my pet has ever done:
One of my dogs has a kleptomaniac streak. No matter what’s missing, you have to look for it first.

My pet would describe me as:
Adventurous.

Coffee ā˜• or tea šŸµ?
Team tea.

Simone
Veterinary Practice Assistant (EFZ), PET Team: Pet Insurance Clerk

My pet is:
At home, our four cockatiels keep us entertained. 🐦

Team Dog 🐶 / Team Cat 🐱
I’m on Team Cat.

When I’m not working, you can find me:
At the pool in the summer.

My favorite animal is:
Horses

My pet would describe me as:
Strict but still very loving.

Coffee ā˜• or tea šŸµ?
I prefer a good cup of tea over coffee.

Ramona
Veterinary Practice Assistant (EFZ), PET Team: Pet Insurance Clerk

My pet is:
I used to have two silver tabby British Shorthair cats; I don’t have a pet right now.

Team Dog 🐶 / Team Cat 🐱
Team Cat

When I’m not working, you’ll find me:
Outdoors in nature or at the playground.

My favorite animal is:
The elephant.

The craziest thing my pet has ever done:
Our first cat let us push it around in a stroller.

My pet would describe me as:
loving, responsible, and caring

Coffee ā˜• or tea šŸµ?
I’m on Team Coffee.

Lara
Future Veterinarian,
PET Team: Student Worker, Pet Insurance

My pet is:
Bloom, my black toy poodle.

Team Dog 🐶 / Team Cat 🐱
Definitely dogs, but cats are pretty okay too šŸ˜‰

When I’m not working, you’ll find me:
Studying for my veterinary degree or out for walks with Bloom.

My favorite animal is:
Almost all animals.

The craziest thing my pet has ever done:
Bloom chased seagulls for kilometers, even though he never had a chance of catching them.

My pet would describe me as:
A loving cuddle buddy and loyal adventure companion.

Coffee ā˜• or tea šŸµ?
Definitely coffee.

Our Companions

In addition to our team, our office dogs are also an integral part of our daily routine. They keep us company in the office, help create a positive atmosphere, and bring a sense of calm and balance to our workday. 🐶

Mela
a miniature dachshund grandma with big-game hunter ambitions and a clear mission: to snag snacks wherever possible.

Flynn
a Corgi mix and office expert in relaxed days and strategic treat-giving.

Bloom
the toy poodle, seagull hunter, and self-proclaimed four-legged adventure pro.

Stella

French Bulldog —not intimidated by the size or noise level of other dogs.

Tayo, our very own office police officer.

A Rottweiler who makes sure there’s order, good cheer, and mandatory breaks for petting at work. Anyone who doesn’t go along with this will be required to pay ā€œfinesā€ in the form of treats or a round of play. Objections are futile—no one can get past him!

We’re here to help you and your pet personally. šŸ’¬

Do you have questions about your bill, need information about our coverage or excess, or would you like to get a quote?

Our knowledgeable pet team is always here to help you.